You may cancel for any reason in a cooling-off period after placing your order. This period begins once we have sent you your order confirmation.
The cooling-off period ends 14 calendar days after the day on which you receive the goods.
If you wish to cancel your order, you must inform us within the cooling-off period. You may do so in any way you wish, however for your convenience we offer a cancellation form on our site contact-us. If you would prefer to contact us directly to cancel, please use the following details:
Email: firstname.lastname@example.org; Tel: +44 117 403 2324.
In each case, please provide us with your name, address, email address, telephone number, and order number.
Please ensure that you return goods to us no more than 14 calendar days after the day on which you have informed us that you wish to cancel.
You may return goods to us in person during our business hours of 9am – 5pm Mondays to Fridays or you may return them by a suitable delivery service of your choice to our returns address at Unit 33, Filwood Green Business Park, 1 Filwood Park Lane, Bristol BS4 1ET, United Kingdom. Please contact us at contact-us to arrange for a collection and return. Please note that you must bear the costs of returning goods to us. We may also charge you the direct cost to us of collection if you request that we collect the goods from you.
Refunds will be issued to you within 7 calendar days of the following the day on which we receive the goods back. Refunds may be reduced for any diminished value in the goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop).
Delivery charges will not be reimbursed. Please note that Lithium Ion batteries larger than 100Wh in size will need to be sent back by dedicated door-door courier as special shipping conditions are attached to them.
In the unlikely event that we do not accept or cannot fulfil your order for any reason, we will explain why in writing. If we have taken payment, any such sums will be refunded to you as soon as possible and in any event within 10 days.